How to setup Multi-Factor Authentication

Please follow the steps below to setup your Multi-Factor Authentication (MFA). This will add a second layer of protection to help keep your account secure.

Pre-requisites

Before beginning this process you will need to have the following:

Mobile phone

Must be able to receive calls and/or SMS text message

Authenticator apps

We do not have a preferred authenticator app, but here is a short list of available apps:

Microsoft Authenticator. For instructions click here
Google Authenticator. For instructions click here
Duo Mobile. For instructions click here
Authy (also available for desktop). For instructions click here

You can get these in the iOS App Store, Google Play Store, or via the internet if available.

Log into the Multi-Factor Authorization page

Go to https://aka.ms/MFASetup

If you are not logged in to Microsoft 365, you will be asked to log in.

If you are already logged in to Microsoft 365 you will see this screen.

Click "Add sign-in method"

Setup text to authentication phone

Select "Phone"
Select your country and enter your mobile number
Select "Receive a code" under Choose how to verify

Click "Next"

Enter Verification Code

Enter the SMS verification code from Microsoft

Click "Next"

Additional Security Verification

At this screen you will see a Verification successful message.

Select "Done"

Set up authenticator app

Select "Add sign-in Method" and select "Microsoft Authenticator"

- If using Microsoft authenticator, select "Next"

- If using Google/Duo/Authy, select "I want to use a different authencator app"

Select "Microsoft Authenticator"

Configure Mobile App

Using QR code

Open the authenticator app
Add an account (+) and select "Work or School account"
Scan the QR image
Click Next

Without QR code

If you are unable to scan the image, select "Can't scan image?"
Follow the instructions on your app to enter the code on the next page manually

Enter Code

Approve the notification by entering the number displayed in your authenticator app

Select "Done"

You have completed the setup!

At this point you have finished the setup.

What happens when you login?

You will either see one more screen asking for the code, or receive a notification on your phone to authenticate the login.

Enter the code they send you and click Verify.

If you have any questions, call us

855-215-2215